I have created a wishlist on your website, now what?

  • The wishlist feature on our website is a great way to get an idea of options and cost. However, it does NOT reserve or place a hold on the items listed nor can it confirm availability. If you would like to reserve the equipment please follow up with a phone call to our office at (609) 624-1577 to ensure that you connect with someone directly so that we may discuss your rental needs.

How far in advance should I reserve the equipment I need for my event?

  • The sooner the better.  Early planning assures product availability.  A 50% deposit will be required at the time the reservation is placed as well as a credit card to have on file, and a completed rental agreement. The balance will be due seven days prior to your event.

I am ready to make my reservation, how do I go about placing an order?

  • When you are ready to place your order, simply call our office at (609) 624-1577. One of our event specialists will check availability, go over pricing and answer any questions or concerns you may have at the time of ordering. Reservations require a 50% deposit and the completion of our rental contract.

Do I need to clean the rentals before returning?

  • When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you are renting linens, under no circumstances should you wash or dry the linens. If linens become wet while in your possession, please allow them to air dry and then simply place the soiled linens in the teal linen bag provided.

How do the rentals come packed?

  • You receive the rentals clean, sanitized and ready to go! All dishware, glassware and flatware arrive in special racks and containers wrapped and sealed for immediate use. Linens are foldedand bagged or on hangers.

If I rent items for a Saturday event, how many days rent do I have to pay?

  • We recognize that a 24 hour rental window may not make sense if your event occurs over the weekend. In most cases, our rates are based on a reasonable event period. We consider Friday to Monday to be the same as a one-day rental. If the event is on a weekday, we often deliver the day before the event and pick-up the day after for the one day charge.

Do I need to leave a deposit?

  • Upon reserving, we do ask for a 50%, non-refundable deposit as well as a Visa, MasterCard, Amex or Discover Card to have on file.  Payment is due in full seven days prior to delivery. Cash, check, Visa, MasterCard and Discover Card are accepted as forms of payment.

Can I change my order once I’ve placed it without being penalized?

  • Yes, you may make changes. It is not unusual for guest counts to change as the event date approaches. We encourage you to make a "best guess" estimate when placing your original reservation and adjustments as you become aware of the need. We will make every effort to accommodate those changes and simply ask that final edits be made a minimum of two working days before delivery. Once preparation has begun, changes will incur an additional charge.

What if I have to cancel my reservation?

  • You may cancel up to 7 days prior to delivery or customer pick-up and not be responsible for the remaining balance.  Deposits are non-refundable.

Do you deliver?

  • Generally speaking, delivery starts at $35 and may increase depending on distance traveled or difficulty of delivery (multiple levels, elevator access only, etc). In most circumstances orders less than $100 in value can easily be picked up by the customer from our warehouse.

What time will my rental arrive?

  • Delivery/pickup schedules can be requested by clients.   However, late changes to orders and other unexpected events frequently cause a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival based on the information that is available at the time of your call.

Do I have to be home when you deliver/pick up the rentals?

  • No, you do not have to be home. However, we do require that the rentals are left in a secure space that is shielded from possible inclement weather and accessible to our crew.

Does delivery fee include set-up?

  • Items that require assembly such as tents, lighting, stages and dance floors generally include set-up and tear down in the rental fee.  For larger events, we set tables in place according to the CAD layout with chairs stacked on each table. Set-up and tear down of  chairs is available for an additional fee of  $0.50 per plastic folding chair and $1.00 per wood folding or chiavari chair.   Set up on the beach is more.  These arrangements must be made prior to delivery on a case by case basis if time and labor permits. A site plan must be provided if you wish for us to set-up chairs. Set-up of any other item is not available.

Do you offer customer pick-up?

  • Absolutely. Please keep in mind the size of your vehicle when placing your order, however. Most vehicles will not accommodate round tables larger than 42” in diameter or banquet tables longer than 60”. For safety reasons we do not allow customers to pick-up and place equipment on open trailers or on top of their vehicle. Certain items do require our professional team to deliver and set-up – examples include chiavari chairs, dance floors and staging.

What happens if we are required to have everything out of the venue immediately after the party?

  • Late night or Sunday pick-ups can be arranged for an additional fee. 

What if I have an emergency after hours and need to contact someone?

  • If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call (609) 624-1577 and leave a message in the emergency mailbox.  It will immediately ring our cell phones so that we can retrieve your message. We will get back to you as quickly as possible to help resolve the challenge.

What happens if we break a glass, burn a hole in a tablecloth, or lose an item?

  • Security is your responsibility! Equipment must be protected from disappearance and weather-related damage while in your possession. You will be charged a replacement cost of the item once everything has been counted. However, we do allow our customers time to try to find missing items as they often reappear.  A damage waiver of 8.5% is charged to all linens and dishes to cover accidental damage.

Do I get my money back if I do not use the equipment?

  • Unfortunately, you will not. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.  

 

“Jersey Shore Party Rentals was able to accommodate our rental requests without any hesitation. Their staff was very knowledgeable and quick to help.”

Bill McGinnity
Nobil Foods

521 Woodbine-Oceanview Rd, Suite B-2, Oceanview, NJ 08230    (609) 624-1577    info@rental-city.com